Live Sale Rules

Here's everything you need to know to participate in Live Sale with The Crystal Drawer!

Live Sale Rules
By participating you agree to the following:

1. To claim an item comment “claim” followed by the number and letter or claim code presented for the item you wish to purchase. Example: “Claim 17H”. Please keep in mind there’s usually a lag during live sales, so if you’re claiming an item or asking a question it really helps if you are specific since the chat may be slightly behind the video.

** AS OF APRIL 2024, THERE WILL BE A $10 NON-REFUNDABLE DEPOSIT REQUIRED TO PURCHASE FROM A LIVE SALE AS A NEW CUSTOMER. PLEASE SEE THE 'LIVE SALE LISTINGS' PAGE TO READ FURTHER AND PURCHASE YOUR DEPOSIT. This deposit will be deducted from the total of your basket **

2. If you comment to claim an item you are committing to purchasing that item – please refrain from requesting put backs or swaps.

3. The item goes to whoever's comment came in first on MY screen. As rule #1 states, there is a lag from the posting of your comment to me receiving it. On your screen, your comment will almost always show up first, whereas on my end I will see everyone’s responses. I will do my absolute best to get each claim to the first person that shows up on my screen 😊

4. Payment is due within 48 hours (2 days) of listings being posted to The Crystal Drawer website.

5. Shipping is additional and will be calculated at check out.

Unfortunately, the price of shipping has gone up drastically in 2024, so I will do my best to find the lowest rates possible. Crystals are also heavy, so please do consider shipping costs before claiming large pieces.

7. Abandoned claims will be subject to a ban from future live sales. There is ample time to pay after the live sale has ended. If you’re having a problem with payment – please contact me!.

Payment instructions:
Listings will be posted to my website within 24 hours of the live sale.

When all the listings are up I will post to both my feed and stories so you know they’re ready! You will also receive a DM stating your listing is ready.

Orders will be packaged once they’ve been paid for.

To purchase your listing:
Click on the link in my bio (to get to the website!)
Click “Live Sale Listings” in the top horizontal column.
Find the listing with your name on it.
Purchase within 48 hours (2 days).
 
If you see other items that catch your eye, they can be added to your cart at the same time as your live sale listing. This can also help save you a few dollars on shipping costs! If there is a crystal you’re interested in but don’t see on the website, please feel free to ask me!
 
If you’re having any trouble please contact me via DM or email, I typically reply within a few hours during the workday and within 1 hour at night. I’m so happy that you’re interested in purchasing some new crystal friends from my shop to add to your collection!